Accurate post is accurate.
Reminds me of the time a lady told me whip doesn’t melt. Or a guy yelled at me for not understanding him/hearing him because he kept talking on the phone
Lame
For those in retail.
I worked in a Lil Caesars and a woman came in and wanted a sausage pizza with no sausage, but got mad when she was given a cheese pizza.
So when I worked at fitting room in Old Navy, a woman told me that a medium top was too small, and that the large top was too large. So she asked me to find her an “x-medium”. Old Navy carries x-small, small, medium, large, x-large, 1x, 2x and 3x. There is no “x-medium”. But she insisted, so I went and found her an “x-medium” (which was just a medium in a different color but the same top, same make, same EVERYTHING) and she goes very happily, “THIS! THIS FITS ME PERFECTLY! THANK YOU SO MUCH! See, you can do anything you can set your mind to!”
I’m a waitress at a big fancy resort, and once a woman asked me for a diet water and when I told her there was no such thing she demanded to see my manager (who then also promptly told her there was no such thing and brought her regular water).
Another occasion of stupidity occurred when a woman had been brought a steak cooked too much for her liking. I offered to take it back and bring her out a new one, cooked a little less, and she said “NO this one’s fine I just want you to cook THIS one a little less.” I then had to get the chef and have him explain why you can’t UNCOOK a steak.
When I was working at dunkin donuts there was this woman in the drive-thru who asked for a lightly toasted croissant and then started complaining that the croissant was warm. And wanted her money back, so she gave me the croissant back and I gave her the money and then she tells me “now i want my new croissant” she wanted a new one for free and as she was screaming at me this guy in a biker gang covered in tattoos leans over the counter in the store and yells “ma’am let me just tell you what we’re all thinking. fuck off, you stupid cunt.” I couldn’t stop laughing and she drove away in anger.
Most of the people like in the stories above know that they’re being totally irrational, but also know that if they complain enough they’ll most likely get something free or discounted. So really most of the the nonsensical fucks are actually just cheap fucks with no shame or respect for people.
That last bit of commentary though.
That last bit of commentary is so true. Some people know that if they complain high enough they’ll get what they want. Those customer service surveys? Yeah, I remember those. I remember clearly three times at GameStop where it was just ridiculous but our district manager wanted to do it anyway.
1. Someone said that our banner inside the store was hung too low so he bumped into it. He said that it made him feel like he wasn’t welcome in our store. Our district manager made us take it down, so from that day forth every time he wanted a banner up in a sale I’d go, “But what if someone runs into it? Remember that survey?” He finally said it was ridiculous and I was like, “Right?”
2. Someone complained about buying a defective system. Which, yes, we will exchange it sure. However, he failed to mention how he cursed out the girl working and how he was kicked out the store for it. Since he didn’t mention that, our district manager wanted us to call him and work it out. Yeah. No.
3. There was a customer unhappy with how much he was going to get back for cash on his games. My district manager wanted to call him and explain how prices were set by corporate and how he’d get more for store credit. Well, sir, we already did that, we do that all the time with trades. It’s not like I can give him what he wants, which is more money, so what exactly am I supposed to do? Call and apologize some more for what corporate does? He already knows that.
But yeah, certain customers know how to bypass the people at the store level to reach someone higher up who just wants “the customer to be happy, no matter what,” even if it’s impossible. Unless if you want me to increase the dollar amount in the computer for the trade, there’s nothing I can do. Unless if you want HR on my ass for it. And yes, if a customer starts swearing and threatening people he is out the door, there’s no need for that at all.